This policy applies only to purchases made directly through Therra or authorized resellers. Defective, damaged, or wrong items qualify for a free return with shipping covered by us, and refunds are processed within 7–10 business days of receipt. Change-of-mind returns, third-party marketplace purchases, and opened/tampered products (unless defective) are not eligible. Questions? Contact us at contact@therra.store or 8368831586.

Unopened products can be returned within 30 days for a full refund or store credit. Opened or used products are also eligible within 30 days if damaged, defective, or unsatisfactory. Sale-period purchases only qualify for a replacement (if defective) or store credit (if unsatisfied) — not a refund. International orders are not eligible for return. Approved refunds are processed within 2–3 business days.