Shipping policy
Shipping Policy
At Therra, we are committed to delivering high-quality mushroom extract products and ensuring a seamless customer experience.
Shipping Information
- Serviceable Locations: We ship across India (Pan-India delivery).
- Shipping Charges: We offer free shipping on all orders.
- Turnaround Time: Orders are generally processed and dispatched within 2 business days of purchase.
Return & Refund Policy
Our return and refund policy is designed to address genuine product concerns while maintaining fairness and clarity for all customers.
When Can You Return a Product?
- Defective Product: If you receive a product that is defective, damaged, or not functioning as intended, you are eligible for a return and refund.
- Wrong Item Delivered: If the item delivered does not match your order confirmation, you may initiate a return.
How to Initiate a Return
- Contact Us: Notify our customer support team within 7 days of delivery via email at support@therra.store or through our website contact form. Please provide your order number and a clear description (with photos, if possible) of the issue.
- Return Instructions: Our team will review your request and, if eligible, provide instructions for returning the product.
- Return Shipping: If your return is approved, we will arrange for the return shipping at our expense.
Refund Process
- Upon receipt and verification of the returned product, we will process a refund to your original payment method within 7–10 business days.
- Refunds will not be issued for products returned due to reasons other than those specified above (e.g., change of mind, wrong order by customer).
Exclusions
No returns or refunds will be accepted for:
- Products that have been opened, used, or tampered with (unless defective).
- Products returned for reasons other than defects or wrong item delivery.
- Products purchased through third-party marketplaces (please refer to their respective return policies).
Contact Us
For any questions regarding your order or our return policy, please contact us at support@therra.store.
This policy applies only to purchases made directly through Therra's official website.
