Shipping policy

At Therra, we are committed to delivering high-quality mushroom extract products and ensuring a seamless customer experience. Our return and refund policy is designed to address genuine product concerns while maintaining fairness and clarity for all customers.

When Can You Return a Product?

• Defective Product:
   If you receive a product that is defective, damaged, or not functioning as intended, you are eligible for a return and refund.
  

• Wrong Item Delivered:
   If the item delivered does not match your order confirmation, you may initiate a return.
  

How to Initiate a Return

1. Contact Us:
    Notify our customer support team within 7 days of delivery via email at [support@therra.store] or through our website contact form. Please provide your order number and a clear description (with photos, if possible) of the issue.
   

2. Return Instructions:
    Our team will review your request and, if eligible, provide instructions for returning the product.
   

3. Return Shipping:
   If your return is approved, we will arrange for the return shipping at our expense.
   

Refund Process

• Upon receipt and verification of the returned product, we will process a refund to your original payment method within 7–10 business days.
  

• Refunds will not be issued for products returned due to reasons other than those specified above (e.g., change of mind, wrong order by customer).
  

Exclusions

• No returns or refunds will be accepted for:
  

• Products that have been opened, used, or tampered with (unless defective).
  

• Products returned for reasons other than defects or wrong item delivery.
  

• Products purchased through third-party marketplaces (please refer to their respective return policies).
  

Contact Us

For any questions regarding your order or our return policy, please contact us at [support@therra.store].

This policy applies only to purchases made directly through Therra’s official website.